Privacy Policy

Last updated: 3/5/2026

Gracefully Different respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase from our shop, join our email list, or access our online programs.

1. Who We Are

This website is operated by Gracefully Different.

Gracefully Different provides faith-led wellness content, online programs, Pilates and wellness products, blog resources, and faith-inspired lifestyle products for women.

2. Information We Collect

We may collect personal information when you:

• Visit our website
• Place an order through our shop
• Purchase a digital program
• Sign up to our newsletter or lead magnet
• Submit a contact form
• Comment on a blog post
• Communicate with us by email or social media

The information we may collect includes:

• Your name
• Email address
• Billing and shipping address
• Phone number, if provided
• Order details
• Payment confirmation details
• Account login details, if an account is created
• Messages or enquiries you send to us
• Website usage data, such as pages visited and browser information

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Deliver physical products
• Provide access to digital programs
• Respond to enquiries
• Send order confirmations and updates
• Manage refunds, returns, and customer support
• Send newsletters, resources, offers, and updates if you have opted in
• Improve our website, products, services, and customer experience
• Comply with legal, tax, and accounting obligations

We will only send marketing emails where you have given consent or where permitted by law. You can unsubscribe at any time using the link in our emails.

4. Payments

Payments are processed securely through third-party payment providers integrated with WooCommerce.

Gracefully Different does not store your full payment card details. Payment information is handled securely by the relevant payment provider.

5. Email Marketing

If you sign up to our newsletter, free resources, or lead magnet, we may use your email address to send faith-led wellness encouragement, product updates, program information, and related content.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences, and support shop functionality.

Cookies may be used for:

• Website performance
• Analytics
• Shopping cart functionality
• Checkout and account access
• Marketing or email signup forms

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

7. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted third-party service providers who help us operate the website and deliver our services, such as:

• Website hosting providers
• WooCommerce and WordPress plugins
• Payment processors
• Delivery and shipping providers
• Email marketing platforms
• Analytics providers
• Customer support tools

These providers only receive the information needed to perform their services.

8. How Long We Keep Your Information

We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, tax, accounting, and reporting requirements.

Order and transaction records may be kept for the period required by law.

9. Your Rights

Depending on your location, you may have rights over your personal information, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for marketing emails
• Request restriction of processing
• Object to certain types of processing
• Request a copy of your personal data

To make a request, please contact us using the details below.

10. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website or online service can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms such as Instagram and YouTube.

We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.

12. Children’s Privacy

Our website, products, and services are intended for adults. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

14. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

Gracefully Different
Email: hello@gracefullydifferent.co.uk